2019 Arteon named to Wards 10 Best UX list

Sep 10, 2019

  • Volkswagen flagship given top marks for user experience
  • 2019 Wards 10 Best UX awards highlight vehicles with enjoyable and easy-to-operate technology
  • Editors praise infotainment system, available Volkswagen Digital Cockpit, Car-Net® and Adaptive Cruise Control

Herndon, VA — Volkswagen of America, Inc. announced today that the 2019 Arteon has been named to the Wards 10 Best UX list. The awards, which will be presented October 1st at the WardsAuto User Experience Conference, highlight vehicles with enjoyable and easy-to-operate technology and driver assistance solutions.

For the fourth year in a row, WardsAuto editors recognized exemplary user experiences with its 10 Best UX competition to honor new and significantly improved vehicles for their driver-assistance technologies, connectivity, digital displays, voice-activation systems, intuitive controls and infotainment. Editors evaluated and scored 23 vehicles available in the U.S. with all-new or re-engineered UX features such as display screens, interfaces or apps. There was no price cap, but overall value was a consideration.

“From the moment the R-Line logo lights up the instrument panel during startup, the Arteon delivers a unique user experience setting itself apart from its competitors,” said Wards Senior Editor James Amend. “The Volkswagen Digital Cockpit then comes to life with its richly detailed navigation map nestled between bright, easy-to-read gauges. Wards judges also gushed over the Arteon’s smooth-running adaptive cruise control with stop-and-go capability, a technology underpinning autonomous driving of the future. Owners surely will enjoy the wealth of connectivity through VW Car-Net, and the central infotainment screen with proximity sensing and haptic feedback is a snap to use.”

“From infotainment to driver-assistance features, Volkswagen designs technology to help make consumers’ lives easier,” said Scott Keogh, President and CEO, Volkswagen Group of America, Inc. “This award for Arteon is a great honor because it shows we’re hitting the mark.”

The 2019 Volkswagen Arteon combines styling and technology in a manner rarely seen outside of high-end luxury sedans. It sports a sleek gran turismo design, with distinct, dynamic proportions and a spacious interior, thanks to the MQB platform. Standard features include 18-inch aluminum-alloy wheels, full LED headlights, Front Assist, Side Assist, Rear Traffic Alert, and DCC® adaptive damping. Arteon is powered by a 268-horsepower 2.0-liter TSI® engine, which is paired with a standard eight-speed automatic transmission and optional 4Motion® all-wheel drive.

All Arteon models feature the innovative Volkswagen MIB II touchscreen infotainment system with a glass-covered 8.0-inch capacitive touchscreen display. The display utilizes a capacitive-touch sensor (as in smartphone and tablet technology) rather than the more common resistive touchscreens that require pressure, enabling gesture controls like swiping and even pinch-zooming. 

SE models feature the Composition Media unit; SEL Premium models offer the Discover Media system with navigation. The infotainment systems offer SD card and USB (two ports for Composition Media units, three for Discover Media units) multimedia interfaces, as well as Bluetooth® technology for compatible devices, SiriusXM® radio for a three-month trial period, and HD Radio. Both units have the ability to send and receive SMS text messages with Bluetooth with compatible phones and pair two phones simultaneously. The Discover Media unit offers 2.5D navigation, featuring one-shot voice destination entry, destination entry with search and auto-complete, and predicts possible destinations based on often used routes.

 Arteon SEL and SEL Premium feature Volkswagen Digital Cockpit as standard equipment. The 12.3-inch screen replaces the traditional instrument panel, and the customizable digital display’s 1,440x540 pixel resolution renders details with extreme precision. There are five different information display profiles the driver can select: “Classic”, “Consumption & Range”, “Efficiency”, “Performance & Driver Assistance”, or “Navigation.” In the Navigation profile, the speedometer and rev counter are relocated to the sides to make room for the navigation map in the middle. Information on driving, navigation and assistance functions can also be integrated into the speedometer and rev counter graphics as necessary. Data such as telephone contact images and CD covers can also be displayed in the Digital Cockpit display.

Volkswagen is committed to driving the development of connected and intelligent vehicles, and the Volkswagen Car-Net® connectivity system is a major element in achieving that goal. Features available through Car-Net are divided into three key areas: “App-Connect,” “Security & Service,” and “Guide & Inform.”

Car-Net App-Connect smartphone integration for compatible devices is standard on all Arteon models. App-Connect offers users the ability to run select smartphone apps directly on the vehicle’s display through services such as Apple CarPlay™, Android Auto™ and MirrorLink®. 

Car-Net Security & Service, equipped on SEL Premium models, is a suite of elements that provides security features and also allows owners to access their VW remotely through vw.com/carnet as well as a smartphone app. Available VW Car-Net Security & Service features include Automatic Crash Notification, Manual Emergency Call, Roadside Assistance, Stolen Vehicle Location Assistance, Family Guardian speed and boundary alerts, diagnostics and maintenance information, and remote vehicle access—including remote door lock and unlock, remote honk and flash of lights, last parked location information, and remote status check (doors and windows). Consumers are able to send a location from their connected smart device to the factory-installed compatible navigation system on select models. For consumers who prefer a more personal touch, Information Assistance by pressing the i-Button in the vehicle overhead console is also available.

VW Car-Net Guide & Inform is standard on SEL Premium models and offers an enhanced navigation and infotainment experience for VW consumers. Volkswagen has incorporated technologies that enhance existing navigation offerings while adding an additional level of information that empowers consumers. The in-vehicle navigation system features fuel prices, sports scores, movie information and weather data as part of the three-month SiriusXM Travel Link trial. VW customers can also enjoy real-time traffic information and a complimentary three-month SiriusXM Traffic trial.

The Arteon offers a standard rearview camera and number of available driver-assistance systems, including Forward Collision Warning and Autonomous Emergency Braking (Front Assist), Side Assist, Rear Traffic Alert, Adaptive Cruise Control (ACC), Lane Keeping System (Lane Assist), Park Assist, High Beam Control (Light Assist), and Overhead View Camera (Area View).

MSRP for the Arteon SE with front-wheel drive starts at $35,845. 4Motion all-wheel-drive adds $1,800 to SE and SEL models and comes standard on SEL Premium models. Destination for all Arteon models is $995.


About Volkswagen

Founded in 1955, Volkswagen of America, Inc. is an operating unit of Volkswagen Group of America and a subsidiary of Volkswagen AG, with headquarters in Herndon, Virginia. Volkswagen’s operations in the United States include research and development, parts and vehicle processing, parts distribution centers, sales, marketing and service offices, financial service centers, and its state-of-the-art manufacturing facility in Chattanooga, Tennessee. The Volkswagen Group is one of the world's largest producers of passenger cars and Europe's largest automaker. Volkswagen sells the Arteon, Atlas, Beetle, Beetle Convertible, e-Golf, Golf, Golf Alltrack, Golf GTI, Golf R, Golf SportWagen, Jetta, Passat, and Tiguan vehicles through more than 600 independent U.S. dealers. Visit Volkswagen online at www.vw.com or media.vw.com to learn more.

About WardsAuto

WardsAuto is a world-leading provider of automotive insights and analysis, having served the industry's information needs for more than 90 years. A Southfield, MI-based Informa business, WardsAuto provides a forward-looking perspective on all aspects of the automotive business, from the tech center to the plant floor to the showroom.  Its services include the premium Subscribers.WardsIntelligence.com resource and suite of customizable data reporting tools, the WardsAuto Interiors and User Experience (UX) Conferences, digital newsletters and magazines, as well as the Wards Intelligence Outlook and Focus Conferences. Subscribe to WardsAuto and attend its events by visiting http://www.wardsauto.com.

About Informa

Informa PLC is a leading, international business to business information services Group, operating in over 30 countries. We create transaction-led exhibitions and content-based events, specialist data, intelligence and marketing services products, as well as scholarly research and specialist reference-led academic content. Our products and services help businesses and professionals connect, learn, do business and gain an edge over the competition. Informa is listed on the London Stock Exchange and is a member of the FTSE 100.

“4Motion”, “Car-Net”, “DCC”, “TSI”, “VW”, “Volkswagen”, all model names and the Volkswagen logo are registered trademarks of Volkswagen AG. “CarPlay” is a trademark of Apple Inc. “Bluetooth” is a registered trademark of Bluetooth SIG, Inc. “MirrorLink” is a registered trademark of the Car Connectivity Consortium LLC. “Android” and “Android Auto” are trademarks of Google LLC. “Sirius”, “XM”, “SiriusXM” and all related marks and logos are trademarks of SiriusXM Radio Inc.

All other trademarks are the property of their respective owners.

This information and any vehicle specifications are preliminary and subject to change.

Features and technical data apply to models offered in the USA. They may differ in other countries.

All prices provided are the Manufacturer’s Suggested Retail Price and exclude destination, taxes, title, other options and dealer charges. Dealer sets actual price.

Always pay careful attention to the road, and do not drive while distracted.

Not all Car-Net App-Connect features are available on all operating systems. Standard text and data usage rates apply. App-Connect features require compatible device, operating system, and mobile apps. See mobile device and app providers for terms and privacy.

When downloading apps, standard message and data rates apply.

Car-Net Security & Service requires a trial or paid subscription.  Services provided by Verizon Connect, Inc. and available on select models only. VW Car-Net Security & Service services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information. See Terms of Service, Privacy Policy, and other details at www.vw.com/carnet.

Automatic Crash Notification may be enabled for up to six months without activating a trial or paid subscription; Manual Emergency Call feature and all other VW Car-Net Security & Service features require trial or paid subscription.

Roadside Assistance provided by a third party.

Stolen Vehicle Location Assistance is for use by law enforcement authorities only. See Terms of Service for details.

Do not use Last Parked Location feature to locate stolen vehicles. Standard text and data rates apply.

When using Family Guardian features, standard text and data rates apply.

Vehicle Health Reports are summaries for informational purposes only. Always consult owner's manual for maintenance summary guidelines. Refer to your vehicle's warning and indicator lights for the most current diagnostic information.

SiriusXM audio and data services each require a subscription sold separately, or as a package, by SiriusXM Radio Inc. If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates. Fees and taxes apply.  Please see the SiriusXM Customer Agreement at www.siriusxm.com for complete terms and how to cancel, which includes calling SiriusXM at 1-888-539-7474. All fees and programming are subject to change. ©2019 Sirius XM Radio Inc.

Driver-assistance features are not substitutes for attentive driving. See Owner’s Manual for further details, and important limitations.